Client Concierge & Receptionist — Tax Season

H&R Block, Inc.; Rialto (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist who will greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals to match clients with the right expert and ensure a seamless client experience throughout busy tax season. This role emphasizes confidentiality and professional client interaction, with evenings and weekend availability.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Office software

Scheduling ability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist who will greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals to match clients with the right expert and ensure a seamless client experience throughout busy tax season. This role emphasizes confidentiality and professional client interaction, with evenings and weekend availability.