Client Services Concierge | Receptionist (Tax Season)

H&R Block, Inc.; Countryside (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. You will coordinate with tax professionals, handle check-in, and maintain a professional, confidential environment during peak tax season.

This role offers opportunities to learn tax preparation and advance toward office leadership, with evening and weekend shifts required during tax season and a strong emphasis on client service and teamwork.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings & weekends

Education

High school diploma

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. You will coordinate with tax professionals, handle check-in, and maintain a professional, confidential environment during peak tax season.

This role offers opportunities to learn tax preparation and advance toward office leadership, with evening and weekend shifts required during tax season and a strong emphasis on client service and teamwork.