Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Parkersburg (WV); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage scheduling, assist with check-in and intake, and work with tax professionals to ensure a seamless client experience.

This role offers hands-on exposure to tax services and potential growth toward tax prep or leadership. The position is in-person, requiring strong customer service, multitasking, and confidentiality.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills in a team setting.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a professional first impression as the office face.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and colleagues to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and discretion.

Conocimientos

Customer service

Multitasking

Communication

Educación

High school diploma

Herramientas

Microsoft Office

Scheduling systems

Microsoft Teams

Descripción del empleo

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage scheduling, assist with check-in and intake, and work with tax professionals to ensure a seamless client experience.

This role offers hands-on exposure to tax services and potential growth toward tax prep or leadership. The position is in-person, requiring strong customer service, multitasking, and confidentiality.