Client Concierge & Front Desk — Tax Season

H&R Block, Inc.; Quincy (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, answer calls, schedule appointments, and pair clients with the right tax professional while maintaining confidentiality and a professional environment.

This role emphasizes teamwork, organization, and the ability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Scheduling

Communication

Multitasking

Attention to detail

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, answer calls, schedule appointments, and pair clients with the right tax professional while maintaining confidentiality and a professional environment.

This role emphasizes teamwork, organization, and the ability to work evenings and weekends during tax season.