Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Tazewell (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, handling check-ins, scheduling, and coordinating with tax professionals to ensure smooth daily operations.

The position offers an opportunity to grow into tax preparation or office leadership with training and support for a successful season. Evening and weekend availability is required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Greet clients

Scheduling

Office support

Communication

Confidentiality

Multi-tasking

Tech tools

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, handling check-ins, scheduling, and coordinating with tax professionals to ensure smooth daily operations.

The position offers an opportunity to grow into tax preparation or office leadership with training and support for a successful season. Evening and weekend availability is required during tax season.