Client Concierge & Receptionist for Tax Season

H&R Block, Inc.; Rockwall (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life and work balance support

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage check-in and intake in an in-person, fast-paced office during tax season.

You will coordinate scheduling, route clients to the appropriate tax professional, and support daily office operations with a team of tax experts. The role emphasizes confidentiality, organization, and teamwork, with opportunities to grow into tax preparation or office leadership through training and hands-on

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team members.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage check-in and intake in an in-person, fast-paced office during tax season.

You will coordinate scheduling, route clients to the appropriate tax professional, and support daily office operations with a team of tax experts. The role emphasizes confidentiality, organization, and teamwork, with opportunities to grow into tax preparation or office leadership through training and hands-on