Client Concierge & Office Receptionist (Tax Season)

H&R Block, Inc.; Palmyra (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations in person, with opportunities to grow into tax preparation or office leadership.

This in-person role requires strong interpersonal skills, multitasking, and confidentiality, especially during tax season, and offers a path to develop within a tax office team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage priorities throughout the day.
• Detail-oriented with good follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with team to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Scheduling

Office software

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations in person, with opportunities to grow into tax preparation or office leadership.

This in-person role requires strong interpersonal skills, multitasking, and confidentiality, especially during tax season, and offers a path to develop within a tax office team.