Client Concierge & Front Desk Specialist (Seasonal)

H&R Block, Inc.; Louisville (KY); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Louisville, KY is seeking a seasonal Client Service Professional / Receptionist to deliver a welcoming client experience in person. You will manage scheduling and assist tax professionals, serving as the first point of contact for clients and supporting daily office operations.

Roles emphasize strong interpersonal skills, multitasking, and confidentiality. Evening and weekend availability during tax season is required, with growth opportunities into tax preparation or office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing daily priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Office software

Shift flexibility

Education

High school diploma/GED or equivalent

Tools

Scheduling software

Job description

H&R Block, Inc. in Louisville, KY is seeking a seasonal Client Service Professional / Receptionist to deliver a welcoming client experience in person. You will manage scheduling and assist tax professionals, serving as the first point of contact for clients and supporting daily office operations.

Roles emphasize strong interpersonal skills, multitasking, and confidentiality. Evening and weekend availability during tax season is required, with growth opportunities into tax preparation or office