Seasonal Client Experience Concierge

H&R Block, Inc.; Mount Washington (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Mount Washington, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, schedule appointments, and support daily office operations in person.

You will collaborate with tax professionals, handle sensitive information with discretion, and have a pathway into tax preparation or office leadership with training. This in-person role requires availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organization

Communication

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block, Inc. in Mount Washington, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, schedule appointments, and support daily office operations in person.

You will collaborate with tax professionals, handle sensitive information with discretion, and have a pathway into tax preparation or office leadership with training. This in-person role requires availability for evenings and weekends during tax season.