Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Fern Creek (KY); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block in Kentucky is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role offers a pathway into tax preparation or office leadership with training.

You will be the face of the office, coordinating with tax professionals and staff, handling check-ins, and ensuring a professional client experience with confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills for teamwork and serving clients.
• Ability to multitask and manage competing priorities throughout the day.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Experience in fast-paced environment

Interpersonal and communication skills

Multitask and manage priorities

Organizational skills

Basic computer skills

Evenings/weekends availability during税

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Kentucky is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role offers a pathway into tax preparation or office leadership with training.

You will be the face of the office, coordinating with tax professionals and staff, handling check-ins, and ensuring a professional client experience with confidentiality.