Client Care Specialist — Design Studio

Lose Design; Columbia (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days holiday + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Call Center Representative to deliver exceptional customer service in Columbia, South Carolina. This role includes managing customer inquiries, providing updates on job progress, and maintaining records. The ideal candidate will have a strong customer service background, proven problem-solving skills, and the ability to work in a team. Benefits include competitive pay, ample vacation days, and a pension scheme.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-oriented.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers with service questions.
• Ensure databases are updated with client details.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite knowledge

Job description

A multi-disciplinary design firm is seeking a Call Center Representative to deliver exceptional customer service in Columbia, South Carolina. This role includes managing customer inquiries, providing updates on job progress, and maintaining records. The ideal candidate will have a strong customer service background, proven problem-solving skills, and the ability to work in a team. Benefits include competitive pay, ample vacation days, and a pension scheme.