Client Care Specialist — Design Studio

Lose Design; Summerville (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off (PTO)

Pension Scheme

Life Insurance

401(k) fixed contribution

25 holidays + bank holidays

Job summary

A design firm in Summerville is seeking an experienced Call Center Representative to deliver exceptional customer service and manage customer enquiries. Responsibilities include providing job progress updates, ensuring satisfaction and keeping databases updated. The ideal candidate possesses excellent customer service skills, problem-solving abilities, and strong interpersonal skills. This role offers competitive pay at $30.50 hourly along with various benefits, including paid time off and a pension scheme.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-oriented.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including product and service questions.
• Ensure all databases are kept up-to-date with client details.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A design firm in Summerville is seeking an experienced Call Center Representative to deliver exceptional customer service and manage customer enquiries. Responsibilities include providing job progress updates, ensuring satisfaction and keeping databases updated. The ideal candidate possesses excellent customer service skills, problem-solving abilities, and strong interpersonal skills. This role offers competitive pay at $30.50 hourly along with various benefits, including paid time off and a pension scheme.