Client Care & Call Center Specialist

Lose Design; Florence (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm in Florence, SC is seeking a Call Center Representative to deliver exceptional customer service and manage enquiries. Responsibilities include answering customer calls, maintaining client databases, and ensuring satisfaction through effective follow-ups. Ideal candidates will possess excellent communication skills and previous customer-facing experience. The role offers competitive pay at $30.50 per hour, along with extensive benefits including PTO, holidays, and a pension scheme.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers regarding products and services.
• Refer to customer scripts for managing difficult situations.
• Improve departmental processes and service standards.
• Maintain databases with client details.
• Participate in training to stay informed on policy and products.
• Track customer account updates and interactions.
• Ensure thorough follow-ups to interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal communication

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm in Florence, SC is seeking a Call Center Representative to deliver exceptional customer service and manage enquiries. Responsibilities include answering customer calls, maintaining client databases, and ensuring satisfaction through effective follow-ups. Ideal candidates will possess excellent communication skills and previous customer-facing experience. The role offers competitive pay at $30.50 per hour, along with extensive benefits including PTO, holidays, and a pension scheme.