Client Relations Specialist - Design Studio

Lose Design; West Columbia (SC); On-site; USD 42,016; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A dynamic design firm is seeking an experienced Call Center Representative to deliver exceptional customer service in West Columbia, South Carolina. Responsibilities include managing customer enquiries, providing job progress updates, and participating in team training. Applicants should have excellent customer service and problem-solving skills, with a high school diploma or equivalent required. This role offers competitive pay at $30.50 hourly along with paid time off, a pension scheme, and other benefits.

Qualifications

• Experience in a customer-facing position is required.
• Must be self-motivated and team-oriented.
• Access to reliable transportation is necessary.

Responsibilities

• Manage customer enquiries and provide job updates.
• Reply to incoming calls regarding products and services.
• Ensure databases are updated with client details.
• Participate in training sessions to stay informed.
• Track customer accounts and ensure thorough follow-ups.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written skills

Excellent verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Knowledge of Office Suite

Job description

A dynamic design firm is seeking an experienced Call Center Representative to deliver exceptional customer service in West Columbia, South Carolina. Responsibilities include managing customer enquiries, providing job progress updates, and participating in team training. Applicants should have excellent customer service and problem-solving skills, with a high school diploma or equivalent required. This role offers competitive pay at $30.50 hourly along with paid time off, a pension scheme, and other benefits.