Customer Experience Specialist — Design Studio

Lose Design; Columbia (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

25 holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A dynamic design firm in South Carolina is seeking a Customer Service Representative to manage customer enquiries and enhance satisfaction. This role involves handling incoming calls, providing job updates, and collaborating with the CSR team to build customer relationships. The ideal candidate will have prior experience in customer-facing positions and possess strong interpersonal and problem-solving skills. Competitive pay of $30.50 hourly, along with benefits like 25 holiday days and a pension scheme, will be offered.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-oriented.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Participate in individual and team training/meetings.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite knowledge

Job description

A dynamic design firm in South Carolina is seeking a Customer Service Representative to manage customer enquiries and enhance satisfaction. This role involves handling incoming calls, providing job updates, and collaborating with the CSR team to build customer relationships. The ideal candidate will have prior experience in customer-facing positions and possess strong interpersonal and problem-solving skills. Competitive pay of $30.50 hourly, along with benefits like 25 holiday days and a pension scheme, will be offered.