Design Studio Customer Care Specialist

Lose Design; Charleston (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm in South Carolina is seeking a Customer Service Representative to deliver exceptional customer service and manage inquiries. The ideal candidate will have strong interpersonal skills and experience in a customer-facing role. Responsibilities include replying to calls, updating databases, and ensuring customer satisfaction. The firm offers a competitive hourly rate, PTO, and a supportive work environment that promotes both personal and professional growth.

Qualifications

• Previous work in a customer-facing position.
• Must have access to reliable transportation.
• Self-motivated and team-orientated.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Ensure that all databases are kept up-to-date with progressing work.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Excellent written and verbal skills

Excellent interpersonal skills

Proficient with office equipment

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm in South Carolina is seeking a Customer Service Representative to deliver exceptional customer service and manage inquiries. The ideal candidate will have strong interpersonal skills and experience in a customer-facing role. Responsibilities include replying to calls, updating databases, and ensuring customer satisfaction. The firm offers a competitive hourly rate, PTO, and a supportive work environment that promotes both personal and professional growth.