Client Care Specialist — Growth & Support

Lose Design; Lexington (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Competitive Pay

Job summary

A multi-disciplinary design firm in South Carolina is seeking an experienced Customer Service Representative to deliver exceptional service and maximize customer satisfaction. In this role, you will manage customer inquiries, provide job progress updates, and ensure excellent relationships with clients. Ideal candidates should possess strong customer service skills, problem-solving abilities, and prior experience in a customer-facing position. Competitive pay and benefits are offered, along with an opportunity for growth in a collaborative environment.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Ensure that all databases are kept up-to-date with progressing work and client details.
• Keep track of customer accounts and make updates with new account information.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm in South Carolina is seeking an experienced Customer Service Representative to deliver exceptional service and maximize customer satisfaction. In this role, you will manage customer inquiries, provide job progress updates, and ensure excellent relationships with clients. Ideal candidates should possess strong customer service skills, problem-solving abilities, and prior experience in a customer-facing position. Competitive pay and benefits are offered, along with an opportunity for growth in a collaborative environment.