Client Care Specialist — Design Studio

Lose Design; Lexington (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days of holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking an experienced Call Center Representative in South Carolina. In this role, you will manage customer inquiries, provide job progress updates, and ensure customer satisfaction. Candidates should have strong communication skills and previous experience in a customer-facing role. The position offers competitive pay of $30.50 per hour, 25 days of holidays, and various benefits including a pension scheme and paid time off.

Qualifications

• Previous work in a customer-facing position.
• Knowledge of Office Suite preferred.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Refer to customer scripts when working through difficult situations.
• Ensure databases are kept up-to-date with client details.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking an experienced Call Center Representative in South Carolina. In this role, you will manage customer inquiries, provide job progress updates, and ensure customer satisfaction. Candidates should have strong communication skills and previous experience in a customer-facing role. The position offers competitive pay of $30.50 per hour, 25 days of holidays, and various benefits including a pension scheme and paid time off.