Client Care Specialist — Design Studio

Lose Design; Charleston (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking an experienced Call Center Representative to join the team in Charleston, South Carolina. Responsibilities include managing customer enquiries, providing updates, and maintaining customer satisfaction. Ideal candidates should have excellent communication skills and previous experience in customer service. The role offers competitive pay at $30.50 hourly, along with generous paid time off, pension scheme, and a supportive work environment focused on growth and community engagement.

Qualifications

• Previous work in a customer-facing position is essential.
• Self-motivated and team-oriented individuals are encouraged.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including questions and general information.
• Provide updates on job progress to customers.
• Ensure all databases are kept up-to-date with work progress and client details.
• Participate in training/meetings to maintain product knowledge.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking an experienced Call Center Representative to join the team in Charleston, South Carolina. Responsibilities include managing customer enquiries, providing updates, and maintaining customer satisfaction. Ideal candidates should have excellent communication skills and previous experience in customer service. The role offers competitive pay at $30.50 hourly, along with generous paid time off, pension scheme, and a supportive work environment focused on growth and community engagement.