Customer Experience Specialist — Design Studio

Lose Design; Charleston (SC); On-site; USD 42,016; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to join their team in Charleston, South Carolina. In this highly customer-facing role, you will manage customer inquiries, provide job progress updates, and build relationships with clients. Qualified candidates should have excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Competitive pay of $30.50 hourly, along with paid time off and a pension scheme, is offered.

Qualifications

• Previous work in a customer-facing position required.
• Self-motivated and team-orientated.

Responsibilities

• Reply to incoming calls from customers.
• Provide job progress updates to customers.
• Manage customer enquiries and relationships.
• Keep databases updated with client details.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Knowledge of Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to join their team in Charleston, South Carolina. In this highly customer-facing role, you will manage customer inquiries, provide job progress updates, and build relationships with clients. Qualified candidates should have excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Competitive pay of $30.50 hourly, along with paid time off and a pension scheme, is offered.