Client Care & Scheduling Specialist

City Auto Glass, inc.; Waco, Northern (TX, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Tuition reimbursement

Benefits package

Paid training

Job summary

Safelite is seeking a Customer Advocate to greet customers, handle scheduling, invoicing, and inquiries, and ensure a memorable experience with every interaction. You will manage calls, emails, and shop operations, supporting a fast-paced service environment.

The role emphasizes problem solving, teamwork, and maintaining professional appearance while traveling up to 10% as needed. Competitive pay and comprehensive benefits accompany this position.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

World class customer service

Telephone operations

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers, handle scheduling, invoicing, and inquiries, and ensure a memorable experience with every interaction. You will manage calls, emails, and shop operations, supporting a fast-paced service environment.

The role emphasizes problem solving, teamwork, and maintaining professional appearance while traveling up to 10% as needed. Competitive pay and comprehensive benefits accompany this position.