Customer Experience Specialist – Front Desk & Scheduling

Safelite; Falmouth (MA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company match

Medical coverage options

Paid time off

Company holidays

Volunteer days

Job summary

Safelite is seeking a Customer Advocate in Massachusetts to greet customers, manage scheduling, invoices, and answer calls and emails, delivering a memorable first impression.

You’ll handle in-shop customer interactions, process administrative tasks, verify information, and support a fast-paced team focused on service excellence and accurate documentation. This role offers training, benefits, and opportunities to grow within Safelite.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced environment.
• Professional appearance and willingness to wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify work orders and insurance details; ensure accurate information.
• Complete administrative tasks such as invoices and credit memos as needed.
• Review orders from the national center and manage dealer part orders.

Skills

Customer service

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate in Massachusetts to greet customers, manage scheduling, invoices, and answer calls and emails, delivering a memorable first impression.

You’ll handle in-shop customer interactions, process administrative tasks, verify information, and support a fast-paced team focused on service excellence and accurate documentation. This role offers training, benefits, and opportunities to grow within Safelite.