Customer Care & Scheduling Specialist

City Auto Glass, inc.; Pearl, Northern (MS, KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to welcome customers, manage administrative tasks, scheduling, work orders and invoicing, and to greet customers in person while answering inbound calls and emails.

The role includes handling service issues, pricing, warranties, dealer orders, and coordinating insurance verifications in a fast-paced setting. A High School Diploma or GED is required with 1–3 years of related experience.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Telephone operations

Customer service

Professional appearance

Travel readiness

Education

High school diploma or GED

Job description

Safelite Group, Inc. is seeking a Customer Advocate to welcome customers, manage administrative tasks, scheduling, work orders and invoicing, and to greet customers in person while answering inbound calls and emails.

The role includes handling service issues, pricing, warranties, dealer orders, and coordinating insurance verifications in a fast-paced setting. A High School Diploma or GED is required with 1–3 years of related experience.