Client Advisor

brobstongroup.com - Jobboard; Beverly Hills (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Client Advisor in Beverly Hills, California. The role involves driving sales, building client relationships, and delivering exceptional service while managing store operations.

The ideal candidate should have previous luxury or retail sales experience, possess strong communication skills, and maintain a professional presentation. Availability for varied working hours, including nights and weekends, is essential.

Qualifications

• Previous luxury or retail sales experience, established client book preferred.
• Professional presentation with strong verbal and written communication skills.
• Availability for varied hours including nights, weekends, and holidays.

Responsibilities

• Achieve personal sales goals and support the team to meet store targets.
• Educate and advise clients on product features, brand history and offerings.
• Provide high-quality customer service and prompt follow-up on purchases and repairs.

Skills

Luxury or retail sales experience

Strong verbal and written communication skills

Problem-solving skills

Knowledge of fashion and design trends

Education

High school diploma or equivalent

Job description

Summary

The Client Advisor is responsible for driving sales and delivering exceptional client service while representing the brand in-store. This role focuses on building and maintaining client relationships through product knowledge and personalized service. The advisor also supports store operations, including POS transactions, inventory counts, merchandising and loss prevention to maintain store readiness.

Responsibilities

• Achieve personal sales goals and support the team to meet store targets
• Educate and advise clients on product features, brand history and offerings
• Maintain and develop an active client book; prospect and cultivate new clients
• Provide high-quality customer service and prompt follow-up on purchases and repairs
• Operate POS, open and close the register, and process payments and returns
• Conduct inventory counts and adhere to loss prevention policies
• Maintain visual merchandising standards and general store readiness and housekeeping

Requirements

• High school diploma or equivalent
• Previous luxury or retail sales experience; established client book preferred
• Professional presentation with strong verbal and written communication skills
• Excellent problem-solving skills, positive attitude and ability to work as a team player
• Knowledge of fashion and design trends and interest in travel
• Availability for varied hours including nights, weekends and holidays
• Ability to lift up to 20 lbs repeatedly