Client Advisor

Brobston Group LLC; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Brobston Group LLC seeks a Client Advisor in New York who delivers top-tier client service while meeting sales goals. The role emphasizes building meaningful relationships and leveraging product expertise to enhance boutique performance.

The ideal candidate has at least 3 years of retail experience in luxury goods, strong communication skills, and a passion for fashion. Responsibilities include managing a client portfolio, achieving sales KPIs, and creating personalized experiences for clients.

Qualifications

• 3+ years of retail sales experience in luxury consumer goods preferred.
• Strong passion for fashion and the brand.
• Ability to develop lasting client relationships.

Responsibilities

• Manage and grow a personal client portfolio for retention.
• Achieve sales goals and KPIs.
• Create personalized client experiences.
• Nurture a local and international client base through outreach.
• Support floor moves and merchandising.

Skills

Retail sales

Client service

Communication

Organization

Customer service

Job description

Summary

The Client Advisor delivers best-in-class client service while achieving individual sales goals. The role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to overall boutique performance through a strategic, client-centric approach.

Responsibilities

• Build, manage, and grow a personal client portfolio with emphasis on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and KPIs including sales volume, units per transaction, and average dollar per transaction
• Create personalized client experiences through product knowledge, storytelling, and styling guidance
• Develop and nurture a local and international client base through outreach, appointment setting, and consistent follow-up
• Support floor moves, merchandising, visual standards, housekeeping, and stock organization
• Locate merchandise from other boutiques and accurately process charge-send sales
• Participate in inventory and cycle counts and follow store operating and security procedures

Requirements

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment
• Strong drive for business results and a passion for fashion and the brand
• Ability to develop lasting client relationships through strong communication, organization, and follow-through
• Provide outstanding customer service in person, by phone, and through electronic communication
• Ability to work varied hours and days, including nights, weekends, and holidays
• Ability to operate phone systems, cash registers, sensor-tag removers, computers, and other equipment
• Can stand for extended periods, handle and move boxes of merchandise, and lift at least 30 lbs
• Responsible for store security procedures including locking and securing the premises as needed