Clerical Assistant II: Data Entry & Frontline Support

Commonwealth-of-Pennsylvania; York (York County); Hybrid; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Human Services, York County Assistance Office, seeks a Clerical Assistant 2 to provide clerical support and deliver accurate information to customers and staff. The role focuses on data entry, records management, and coordinating inquiries to keep the office running smoothly.

The position offers a full-time schedule (37.5 hours/week) with potential part-time telework.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent.
• Graduation from high school or equivalent.
• An equivalent combination of experience and training.

Responsibilities

• Data Entry: Input information from source documents into CIS, Mapper, and other automated systems.
• Information Inquiry: Access automated systems to obtain needed details for staff or case processing.
• Record Filing: File documents and case records and conduct purges according to retention schedules.
• Customer Contact: Handle phone calls and in-person inquiries and direct individuals to the correct staff member.
• Material Distribution: Review, sort, and distribute mail, printouts, messages, logs, and cleared files.
• Supervisor Communication: Discuss procedures, share suggestions, and address job-related concerns with the supervisor.

Education

High School Diploma

Job description

Commonwealth of Pennsylvania's Department of Human Services, York County Assistance Office, seeks a Clerical Assistant 2 to provide clerical support and deliver accurate information to customers and staff. The role focuses on data entry, records management, and coordinating inquiries to keep the office running smoothly.

The position offers a full-time schedule (37.5 hours/week) with potential part-time telework.