Clerical Assistant II Telework Eligible Office Support

Commonwealth Of Pennsylvania; York (York County); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

Telework option

Job summary

Commonwealth of Pennsylvania's Department of Human Services, York County Assistance Office, is seeking a Clerical Assistant 2 to provide essential clerical support, keep records orderly, and assist customers and staff to help the office run smoothly. This role involves data entry into CIS and Mapper, answering inquiries, filing case records, distributing mail, and communicating with supervisors to improve processes.

Telework may be available part time.

Qualifications

• Six months as Clerical Assistant 1 (Commonwealth title or equivalent).
• Graduation from high school.
• An equivalent combination of experience and training.

Responsibilities

• Data Entry: Input information from source documents into CIS, Mapper, and other systems.
• Information Inquiry: Access automated systems to obtain needed details for staff or case processing.
• Record Filing: File documents and case records and conduct purges according to retention schedules.
• Customer Contact: Handle phone calls and in-person inquiries and direct individuals to the correct staff member.
• Material Distribution: Review, sort, and distribute mail, printouts, messages, logs, and cleared files.
• Supervisor Communication: Discuss procedures, share suggestions, and address job-related concerns with the supervisor.

Skills

Data Entry

Customer Service

Record Keeping

Information Inquiry

Communication

Education

High School Diploma

Tools

CIS

Mapper

Job description

Commonwealth of Pennsylvania's Department of Human Services, York County Assistance Office, is seeking a Clerical Assistant 2 to provide essential clerical support, keep records orderly, and assist customers and staff to help the office run smoothly. This role involves data entry into CIS and Mapper, answering inquiries, filing case records, distributing mail, and communicating with supervisors to improve processes.

Telework may be available part time.