Claim Ops Specialist: Customer Care & Payments

The Travelers Indemnity Company; Rancho Cordova (CA); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Retirement / 401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company in Rancho Cordova, CA, is seeking a dedicated claims support professional. You will engage with customers, help resolve claim questions, and collaborate with claim teams to document files and process payments.

You’ll also manage information, generate reports, and support financial controls within the claims operation. The role emphasizes accuracy, communication, and the ability to navigate multiple departments to ensure timely resolution of claims and efficient

Qualifications

• High school diploma or GED, with a bachelor's degree preferred.
• Ability to use Microsoft Office, email, and web-based tools effectively.
• Strong reliability, accountability and attention to detail.

Responsibilities

• Customer engagement: address questions and triage calls to the right department.
• Support claim operations: document files, collect reports and review medical bills.
• Process claim payments and manage financial transactions accurately.
• Manage data and generate reports; ensure data integrity in systems.
• Assist with financial controls and reconciliations; perform other duties.

Skills

Accountability

Analytical thinking

Communication skills

Judgment/decision making

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Email

Web-enabled applications

Database software

Job description

The Travelers Indemnity Company in Rancho Cordova, CA, is seeking a dedicated claims support professional. You will engage with customers, help resolve claim questions, and collaborate with claim teams to document files and process payments.

You’ll also manage information, generate reports, and support financial controls within the claims operation. The role emphasizes accuracy, communication, and the ability to navigate multiple departments to ensure timely resolution of claims and efficient