Claim Operations Specialist: Customer Care & Analytics

Travelers; Centennial (CO); On-site; USD 47,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

Travelers is seeking a claims support specialist in Colorado to engage customers, manage payments, and process claims with accuracy. The role involves data handling, reporting, and collaborating with claim professionals across departments.

The position emphasizes attention to detail, commitment to service quality, and adherence to financial controls, with a strong focus on teamwork and timely delivery of duties.

Qualifications

• Experience using Microsoft Office, e-mail, and Web-enabled applications.
• Strong accountability and ownership of actions and outcomes.
• Good communication, both verbal and written.
• Ability to analyze information and make sound decisions.

Responsibilities

• Customer engagement: serve as a customer service representative and address questions and concerns.
• Claim operational service and partnerships: assist with claim documentation, reports, and reviews.
• Claim payments and expense processing: handle payments, invoices, and related financial documents.
• Data and information management: generate and review reports and maintain data accuracy.
• Financial controls and assessments: support data integrity and internal controls.
• May lift items up to 20 pounds.
• Perform other duties as assigned.

Skills

Microsoft Office

Data entry

Communication skills

Accountability

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Database software

Job description

Travelers is seeking a claims support specialist in Colorado to engage customers, manage payments, and process claims with accuracy. The role involves data handling, reporting, and collaborating with claim professionals across departments.

The position emphasizes attention to detail, commitment to service quality, and adherence to financial controls, with a strong focus on teamwork and timely delivery of duties.