Claims Operations Specialist — Customer & Data Champion

Travelers; Rancho Cordova (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Pension plan

Paid Time Off

Wellness program

Volunteer program

Job summary

Travelers in Rancho Cordova, CA, is seeking a customer service professional to join our claims team under moderate supervision. You will engage customers, support claim operations, and help ensure accurate payments and records.

Ideal candidates have a high school diploma or higher, and at least 1 year of service-related experience or a bachelor’s degree. This role offers comprehensive benefits and opportunities to grow within a nationwide insurer.

Qualifications

• High School Diploma or GED.
• 1 year of service-related work experience OR Bachelor’s Degree.

Responsibilities

• Assist customers with claims and service questions.
• Engage with claim professionals to resolve cases.
• Document and manage claim information.
• Process payments and prepare reports.

Skills

Microsoft Office

Email

Web-enabled applications

Database software

Accountability

Analytical thinking

Change management

Communication skills

Judgment

Relationship management

Education

High School Diploma or GED

1 year of service-related work experience OR Bachelor’s Degree

Job description

Travelers in Rancho Cordova, CA, is seeking a customer service professional to join our claims team under moderate supervision. You will engage customers, support claim operations, and help ensure accurate payments and records.

Ideal candidates have a high school diploma or higher, and at least 1 year of service-related experience or a bachelor’s degree. This role offers comprehensive benefits and opportunities to grow within a nationwide insurer.