Claim Operations Specialist — Elevate Customer Experience

Travelers Companies, Inc.; South Dakota; Sur place; USD 47 000 - 77 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Pension Plan

Paid Time Off

Wellness Program

Volunteer Encouragement

Résumé du poste

Travelers Companies, Inc. is seeking a Claims Compensation Associate in the United States. You will assist customers, manage claim information, and support multiple claim processes under moderate supervision.

The role focuses on customer engagement, documentation, payments, and data management, with opportunities to work collaboratively across departments. A high school diploma or equivalent is required, with 1 year of service-related experience or a bachelor’s degree.

Qualifications

• High School Diploma or GED.
• 1 year of service-related work experience OR Bachelor’s Degree.

Responsabilités

• Customer engagement: address questions and concerns for the claim department.
• Document claim files and process information accurately.
• Process claim payments and related expenses.
• Maintain and update operational reports and data.
• Support claim professionals to resolve claims in a timely manner.

Connaissances

Customer service

Analytical thinking

Accountability

Communication skills

Microsoft Office

Formation

High School Diploma or GED

Outils

Database software

Web-enabled applications

Email

Description du poste

Travelers Companies, Inc. is seeking a Claims Compensation Associate in the United States. You will assist customers, manage claim information, and support multiple claim processes under moderate supervision.

The role focuses on customer engagement, documentation, payments, and data management, with opportunities to work collaboratively across departments. A high school diploma or equivalent is required, with 1 year of service-related experience or a bachelor’s degree.