Center Operations Leader

Concentra, Inc; Ephrata (Lancaster County); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

401(k) match

Medical & Vision

Life Insurance

Paid time off

Tuition reimbursement

Commuter benefits

Employee discounts

Résumé du poste

Concentra in Ephrata, PA is seeking an Assistant Center Operations Director to support the Center Operation Director in delivering exceptional care and customer service. You will help lead center staff, oversee daily operations, manage patient flow, and assist with budgeting and policy implementation.

The role emphasizes hands-on leadership, staff training, scheduling, and collaboration with healthcare providers to ensure efficient service delivery while maintaining HIPAA compliance and a

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred.
• Some college courses in Business Administration, Healthcare Administration, or related field.
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa.

Responsabilités

• Assist in planning and preparing work schedules and assigns colleagues to specific duties.
• Assist in ensuring the financial performance of the center.
• Assist in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assist with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources.
• Assist Center Operation Director with the hiring, training, disciplining and terminating of back office personnel.
• Assist in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assist Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel.
• Assist in preparing annual budgets.
• Assist with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals.
• Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center.
• Lead by example and participate in center floor work on a routine basis.
• Demonstrate exceptional leadership by ensuring patients receive competent care and professional service.

Connaissances

Leadership

Healthcare administration

Budgeting

Staff development

HIPAA compliance

Customer service

Communication

Formation

Bachelor's degree in Business Administration or Healthcare Administration

Some college courses in Business Administration, Healthcare Administration, or related field

1:1 experience-to-education equivalence in lieu of degree

Outils

Excel

Word

Description du poste

Concentra in Ephrata, PA is seeking an Assistant Center Operations Director to support the Center Operation Director in delivering exceptional care and customer service. You will help lead center staff, oversee daily operations, manage patient flow, and assist with budgeting and policy implementation.

The role emphasizes hands-on leadership, staff training, scheduling, and collaboration with healthcare providers to ensure efficient service delivery while maintaining HIPAA compliance and a