Center Operations Leader - Patient Experience Champion

Concentra; Harrisburg (Dauphin County); On-site; USD 90,000 - 130,000; Full time

Job summary

Concentra in Harrisburg is seeking a Center Operations Director to lead daily center operations, ensure exceptional patient care, and optimize staff performance.

You will manage patient flow, collaborate with clinicians, monitor service metrics, and ensure HIPAA compliance while advancing the center's business goals.

The role requires strong leadership and a background in healthcare or operations, with a commitment to service excellence.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• At least three years of work leadership or operations management experience.
• Healthcare experience and/or customer service experience preferred.
• Strong service mentality and attention to detail.

Responsibilities

• Lead and manage center operations and staff to ensure care and service quality.
• Oversee patient flow, scheduling, and coordination with clinicians.
• Monitor key operational metrics and drive process improvements.
• Ensure compliance with state regulations and HIPAA requirements.
• Collaborate with leadership to meet the center's business plan.

Skills

Leadership

Operations management

Customer service

HIPAA compliance

Education

Bachelor's degree

Some college coursework

Job description

Concentra in Harrisburg is seeking a Center Operations Director to lead daily center operations, ensure exceptional patient care, and optimize staff performance.

You will manage patient flow, collaborate with clinicians, monitor service metrics, and ensure HIPAA compliance while advancing the center's business goals.

The role requires strong leadership and a background in healthcare or operations, with a commitment to service excellence.