Center Operations Lead

Concentra, Inc.; Northern, San Diego (KY, CA); Hybrid; USD 33,000 - 43,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer  

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking an Assistant Center Operations Director (ACOD) to support the Center Operation Director in delivering high-quality patient care and outstanding customer service.

You will help manage center staff, oversee daily operations, and coordinate activities to ensure smooth patient flow throughout the center. The role emphasizes leadership, policy implementation, budgeting, and collaboration with HR and nursing services.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field preferred.
• Some college courses in Business Administration, Healthcare Administration, or related field.
• Equivalent directly related work experience may substitute degree.

Responsibilities

• Assist in planning and preparing work schedules and assigns colleagues to specific duties.
• Assist in ensuring the financial performance of the center.
• Assist in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assist with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources.
• Assist Center Operation Director with the hiring, training, disciplining and terminating of back office personnel.
• Assist in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assist Center Operation Director in conjunction with Human Resources in the implementation of HR policies and procedures for Center personnel.
• Assist in preparing annual budgets.
• Assist with on-site tours and training of Center personnel to present clinic services to clients.
• Provide technical support and/or resources to client and Center personnel.
• Assist with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered.
• Assist in monitoring marketplace trends and gathers competitive information.
• Assist in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained; Facilitates productivity and customer service.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.

Skills

Leadership

Staff coordination

Customer service excellence

HIPAA awareness

Problem solving

Organizational skills

Education

Bachelor’s degree in Business Administration, Healthcare Administration, or related field

Some college courses in Business Administration, Healthcare Administration, or related field

Tools

MS Word

MS Excel

Job description

Concentra, Inc. is seeking an Assistant Center Operations Director (ACOD) to support the Center Operation Director in delivering high-quality patient care and outstanding customer service.

You will help manage center staff, oversee daily operations, and coordinate activities to ensure smooth patient flow throughout the center. The role emphasizes leadership, policy implementation, budgeting, and collaboration with HR and nursing services.