Healthcare Center Operations Lead

Concentra, Inc; Lancaster (Lancaster County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer-M

Medical, Vision, Prescription, Telehe

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Job summary

Concentra, Inc. is seeking an Assistant Medical Center Manager in Lancaster, PA to support the Center Operation Director in delivering exceptional patient care and service.

You will help supervise center staff, coordinate daily operations, and ensure efficient patient flow from registration to checkout with HIPAA compliance. You will assist with schedules, budgets, policy development, and training to maintain high-quality care and customer service across the center while upholding Concentra Core

Qualifications

• Some college courses in Business Administration, Healthcare Administration, or related field
• Bachelor's degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa

Responsibilities

• Assist in planning and preparing work schedules and assign colleagues to specific duties
• Assist in ensuring the financial performance of the center
• Assist in developing and maintaining new policies, procedures and training programs for the assigned center
• Assist with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
• Assist Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
• Assist in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
• Assist Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
• Assist in preparing annual budgets
• Assist with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
• Provides technical support and/or resources to client and Center personnel
• Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered

Skills

Leadership

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree in Business Administration

Some college courses in Business Administration or Healthcare Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Concentra, Inc. is seeking an Assistant Medical Center Manager in Lancaster, PA to support the Center Operation Director in delivering exceptional patient care and service.

You will help supervise center staff, coordinate daily operations, and ensure efficient patient flow from registration to checkout with HIPAA compliance. You will assist with schedules, budgets, policy development, and training to maintain high-quality care and customer service across the center while upholding Concentra Core