Healthcare Center Operations Lead

Concentra, Inc; Allentown (Lehigh County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer? 

Medical, Vision, Prescription, Tele健康,

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. in Allentown, PA is seeking an Assistant Center Operations Director to support daily center operations and patient care. You will help manage staff, schedules, and center policies while ensuring high service levels.

The role focuses on leadership, budgeting, HR coordination, and enhancing patient flow in a busy medical facility. Experience in healthcare operations and a commitment to quality care are essential.

Qualifications

• Bachelor's degree or equivalent directly related work experience preferred.
• Some college courses in Business Administration, Healthcare Administration, or related field.
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa.

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties.
• Assists in ensuring the financial performance of the center.
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources.
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel.
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel.
• Assists in preparing annual budgets.
• Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals.
• Provides technical support and/or resources to client and Center personnel.
• Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered.
• Assists in monitoring marketplace trends and gathers competitive information.
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained.
• Facilitates productivity and customer service
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
• Duties, responsibilities and activities may change at any time with or without notice
• Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying
• Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
• Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center
• Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
• Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
• Lead by example - Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
• Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
• Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
• Financial management and oversight (in the absence of the Center Operation Director)

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

Communication skills

HIPAA/PHI confidentiality

Education

Bachelor's degree in Business Administration or Healthcare Administration

Some college courses in Business Administration or Healthcare Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Concentra, Inc. in Allentown, PA is seeking an Assistant Center Operations Director to support daily center operations and patient care. You will help manage staff, schedules, and center policies while ensuring high service levels.

The role focuses on leadership, budgeting, HR coordination, and enhancing patient flow in a busy medical facility. Experience in healthcare operations and a commitment to quality care are essential.