Healthcare Center Operations Manager

Concentra; York (York County); On-site; USD 75,000 - 110,000; Full time

Job summary

Concentra is seeking an Assistant Center Operations Director to support the Center Operation Director in delivering exceptional patient care and strong center performance. You will help manage staff, oversee daily operations, and ensure a welcoming, professional environment for patients and clients.

This role emphasizes leadership, scheduling, budgeting, policy development, and coordination with HR and nursing services to maintain compliance and service quality across the center.

Qualifications

• Some college courses in Business Administration, Healthcare Administration, or related field
• Bachelor's degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties
• Assists in ensuring the financial performance of the center
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
• Assists in preparing annual budgets
• Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
• Provides technical support and/or resources to client and Center personnel
• Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
• Assists in monitoring marketplace trends and gathers competitive information
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service

Skills

Service Mindset

Attention to detail

Education

Some college courses in Business Administration, Healthcare Administration, or related field

Bachelor's degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred

Job description

Concentra is seeking an Assistant Center Operations Director to support the Center Operation Director in delivering exceptional patient care and strong center performance. You will help manage staff, oversee daily operations, and ensure a welcoming, professional environment for patients and clients.

This role emphasizes leadership, scheduling, budgeting, policy development, and coordination with HR and nursing services to maintain compliance and service quality across the center.