Center Manager: Guest Experience Leader & Coach

LMAF Wax Group; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted waxing services and retail

Competitive salary plus bonuses

Employer-paid basic life and AD&D

Employer-subsidized health insurance

Paid Time-Off

Referral programs

Job summary

European Wax Center is seeking a Center Manager in Baton Rouge to lead a high-performing Guest Service Associates and Wax Specialists, delivering an exceptional guest experience while achieving financial and operational goals.

The role requires hands-on leadership, coaching, and active floor presence to drive performance, culture, and guest satisfaction, with a strong focus on brand standards, operations, and team development.

Qualifications

• Leads guest service initiatives and drives loyalty.
• Manages centers to meet net sales and service goals.
• Coaches and mentors staff for performance and growth.
• Creates a culture of learning and accountability.
• Ensures brand standards and visual directives are followed.

Responsibilities

• Lead guest service and wax services on the floor.
• Achieve sales, service, and retail KPI targets.
• Recruit, interview, hire, and retain top talent with a strong pipeline.
• Coach and mentor teams through training and escalation.
• Maintain brand presentation and compliance with policies.

Skills

Guest leadership

Sales KPI

Talent management

Coaching

Brand standards

Operations

Communication

Flexible schedule

Tools

POS system

Job description

European Wax Center is seeking a Center Manager in Baton Rouge to lead a high-performing Guest Service Associates and Wax Specialists, delivering an exceptional guest experience while achieving financial and operational goals.

The role requires hands-on leadership, coaching, and active floor presence to drive performance, culture, and guest satisfaction, with a strong focus on brand standards, operations, and team development.