Center Manager: Elevate Guest Experience & KPI Growth

European Wax Center, Inc.; Mandeville (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted waxing services

Competitive salary plus bonuses

Employer-paid life and AD&D insurance

Health insurance

Paid Time-Off

Referral programs

Job summary

European Wax Center in Mandeville, LA, seeks a Center Manager to lead a high-performing team of Guest Service Associates and Wax Specialists. You will drive guest experience, sales, and retail performance while maintaining brand standards and a culture of accountability.

You will coach, mentor, and develop staff, manage shifts and KPIs, and ensure operational excellence across merchandising, safety, and guest service. A strong leader on the floor is essential.

Qualifications

• Experience leading a service team and delivering guest-centered experiences.
• Strong ability to coach, mentor, and develop staff to meet goals.
• Must be flexible to work nights, weekends, and holidays.

Responsibilities

• Lead all aspects of the center to deliver exceptional guest experiences.
• Coach and mentor Guest Service Associates and Wax Specialists.
• Drive sales, service, and retail KPIs to meet or exceed goals.
• Manage staffing, floor coverage, and scheduling efficiently.
• Ensure brand standards, visual merchandising, and clean, stocked spaces.
• Develop talent pipelines and provide ongoing training and feedback.
• Uphold safety, policies, and operational excellence.

Skills

Leadership

Team coaching

Guest service

Sales skills

KPI driven

Communication

POS system

Tools

POS system

Job description

European Wax Center in Mandeville, LA, seeks a Center Manager to lead a high-performing team of Guest Service Associates and Wax Specialists. You will drive guest experience, sales, and retail performance while maintaining brand standards and a culture of accountability.

You will coach, mentor, and develop staff, manage shifts and KPIs, and ensure operational excellence across merchandising, safety, and guest service. A strong leader on the floor is essential.