Center Manager: Guest Experience & Sales Leader

LMAF Wax Group; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted waxing

Performance bonuses

Life insurance

Health insurance

Paid time off

Referral programs

Job summary

European Wax Center in Lafayette, LA is seeking a Center Manager to lead all aspects of the center, delivering an exceptional guest experience while achieving financial and operational goals. You will coach a team of Guest Service Associates and Wax Specialists, ensuring brand standards and a positive, results-driven culture.

The role requires strong leadership, coaching skills, and a focus on KPIs such as net sales, service dollars per guest, and retention.

Qualifications

• Leads and mentors a high-performing team of Guest Service Associates and Wax Specialists.
• Drives guest experience, brand standards, and operational excellence.
• Owns center performance and meets or exceeds sales, service, and retail goals.
• Maintains schedules, labor, and daily tasks to align with business needs.
• Ensures compliant visual merchandising and brand presentation.

Responsibilities

• Lead the center to deliver an exceptional guest experience while achieving financial and operational goals.
• Coach and mentor staff to build guest confidence and drive results.
• Drive KPI performance through sales, service, and retail metrics.
• Manage staffing, schedules, and center operations for optimal coverage.
• Uphold brand standards and visual merchandising directives.

Skills

Guest Experience Leadership

Sales & KPI Performance

Talent Management & Coaching

Visual & Brand Management

Operational Excellence

Communication

Team Coaching

Job description

European Wax Center in Lafayette, LA is seeking a Center Manager to lead all aspects of the center, delivering an exceptional guest experience while achieving financial and operational goals. You will coach a team of Guest Service Associates and Wax Specialists, ensuring brand standards and a positive, results-driven culture.

The role requires strong leadership, coaching skills, and a focus on KPIs such as net sales, service dollars per guest, and retention.