Casino Floor Supervisor: Guest Experience & Operations

New Hampshire Group Llc; Keene (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Revo Casino and Social House in Keene, NH seeks a Slots Attendant to create a supportive, engaging environment on the gaming floor. You will ensure compliance with company policies and state regulations while delivering exceptional guest service.

Responsibilities include knowledge of all gaming machines, managing payouts, adjusting staffing for service levels, coordinating with department managers, and overseeing jackpot transactions with accuracy.

Qualifications

• High School diploma or GED; at least two years of supervisory experience in a high-volume environment.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with word processing and spreadsheet software; able to articulate ideas clearly.

Responsibilities

• Provide top-tier guest service and manage guest interactions.
• Know all gaming machines and determine payouts accurately.
• Regularly assess and adjust staffing levels to ensure guest service on the gaming floor.
• Schedule and conduct training classes; manage payroll records for department employees; provide information to managers.
• Ensure accurate jackpot transactions and adherence to internal controls.

Skills

Supervisory experience

Guest service

Communication skills

MS Office

Physical stamina

Education

High School diploma or GED

Tools

Word processing

Spreadsheets

Job description

Revo Casino and Social House in Keene, NH seeks a Slots Attendant to create a supportive, engaging environment on the gaming floor. You will ensure compliance with company policies and state regulations while delivering exceptional guest service.

Responsibilities include knowledge of all gaming machines, managing payouts, adjusting staffing for service levels, coordinating with department managers, and overseeing jackpot transactions with accuracy.