Table Games Supervisor

New Hampshire Group Llc; Dover (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Revo Casino & Social House in Dover, NH seeks a Table Games Supervisor to lead dealer teams, ensure service excellence, and uphold game integrity and regulatory compliance. You will guide staff training, monitor guest play, and communicate with Pit Manager and Surveillance on irregularities.

The role emphasizes attendance, professionalism, and adherence to policies, while supporting a welcoming, rebellious brand culture and community involvement.

Qualifications

• High School diploma or GED required, plus supervisor experience preferred.
• Excellent verbal, written and interpersonal communication skills.
• Ability to formulate and communicate ideas and to make independent decisions.

Responsibilities

• Leads and supports table games dealers to deliver legendary customer service.
• Ensures dealers are trained and equipped to perform as service professionals.
• Maintains game integrity and complies with internal controls and NH Lottery Commission regulations.
• Keeps staff informed of changes in table limits and customer demand.
• Reports significant cash and cheque transactions and communicates concerns to supervisors.

Skills

Verbal communication

Written communication

Interpersonal skills

Independent decision making

Education

High School diploma or GED

Job description

Revo Casino & Social House is a premier destination offering exciting gaming, bold flavors, and crafted cocktails. Our venue features Rebels, home to rebelliously good times and mouthwatering eats. We're seeking talented and passionate professionals to join our team and contribute to our vibrant, guest-focused environment.

Welcome to Revo Casino and Social House!

*** $1000 Sign-On Bonus!! ***

Revo Casino & Social House in Dover , NH is a premier destination offering exciting gaming, bold flavors, and crafted cocktails. Our venue features Rebels, home to rebelliously good times and mouthwatering eats. We're seeking talented and passionate professionals to join our team and contribute to our vibrant, guest-focused environment.

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Position Summary:

The Table Games Supervisor leads the table games dealer teams in order to create continuous improvement in the employee experience and service for our guests. The Table Games Supervisor also helps to protect game integrity and compliance with internal controls and New Hampshire Lottery Commission regulations.

• Leads and supports table games dealers in order to create legendary customer service.
• Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
• Leads the table games dealer team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to immediate Supervisor.
• Settles minor disputes in a professional and timely manner.
• Handles guest concerns quickly and efficiently.
• Executes changes in table games limits to meet the customer demand and needs of the business.
• Informs Pit Manager and Surveillance team of unnatural or irregular play.
• Maintains bank floats.
• Reports significant cash and cheque transactions.
• Verbally informs Pit Manager of disputes on game.
• Knows and abides by all regulations, internal controls and company policies and procedures.
• Always presents oneself as a credit to P2E and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Position Qualifications:

High School diploma or GED equivalent required plus a minimum one-year supervisor experience is preferred. Other combinations of education and experience may be considered. Excellent verbal, written and interpersonal communication skills. Must be able to formulate and communicate ideas and to make independent decisions.

MUST HAVE: Previous Dealing and Table Games Supervisory Experience.

Physical Requirements:

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift.

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.