Casino Cage Supervisor — Cash Operations & Guest Experience

Revo Casino and Social House; Lebanon (NH); On-site; USD 75,000 - 85,000; Full time

Job summary

Revo Casino and Social House in Lebanon, NH is seeking a skilled Operations Supervisor for Player Services. You will oversee daily guest services operations, ensure adherence to internal controls, and uphold state and federal regulations to deliver a safe, engaging experience.

You will hire, train, coach, and mentor staff, manage scheduling and budgeting, protect assets, and drive service excellence while maintaining confidentiality and regulatory compliance across the department.

Qualifications

• High school diploma or GED or equivalent required.
• Two to five years related experience in high volume cash operations.
• Professional demeanor and strong communication with the public.
• Ability to formulate and communicate ideas and make independent decisions.
• Proficiency with Microsoft Office and Ten Key Adding Machine.

Responsibilities

• Direct supervision of the Player Services operations in accordance with policy and regulations.
• Hire, motivate, train, coach, and mentor staff to achieve objectives.
• Maintain confidentiality and proper controls to protect assets.
• Monitor compliance with gaming regulations and internal controls.
• Manage daily schedules, staffing, and budget considerations.
• Address customer relations issues and escalate as needed.

Skills

Communication skills

Decision making

Independent thinking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Ten Key Adding Machine

Job description

Revo Casino and Social House in Lebanon, NH is seeking a skilled Operations Supervisor for Player Services. You will oversee daily guest services operations, ensure adherence to internal controls, and uphold state and federal regulations to deliver a safe, engaging experience.

You will hire, train, coach, and mentor staff, manage scheduling and budgeting, protect assets, and drive service excellence while maintaining confidentiality and regulatory compliance across the department.