Care Scheduling Manager: Client Success Leader

All-Ways-Caring-Homecare; Mount Juliet (TN); Sur place; USD 40 000 - 42 000; Plein temps

Avantages offerts par ce poste

Great company culture

Competitive pay with daily pay options

Tuition reimbursement and campus-partn

Flexible work schedules close to home

Referral bonuses

Benefits, Supplemental Plans, EAP, and

401K participation

Career growth and development

Résumé du poste

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based services. This role will supervise caregivers, manage scheduling, and build strong relationships with referral partners and clients.

The CSM will ensure documentation, perform home visits, and maintain safety checks while upholding exceptional customer service and compassionate care in a fast-paced setting.

Qualifications

• Associates or bachelor’s degree preferred in a relevant field.
• Valid driver’s license and auto insurance.
• Ability to work independently with good judgement.
• Strong communication and customer service skills.

Responsabilités

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to clients.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Connaissances

Scheduling & supervision

Verbal & written communication

Customer service

People skills & empathy

Formation

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Description du poste

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based services. This role will supervise caregivers, manage scheduling, and build strong relationships with referral partners and clients.

The CSM will ensure documentation, perform home visits, and maintain safety checks while upholding exceptional customer service and compassionate care in a fast-paced setting.