Scheduling Manager: Customer Care Lead | Flexible Hours

All Ways Caring HomeCare; Mount Juliet (TN); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Great culture

Daily pay options

Tuition reimbursement

Flexible schedules

Referral bonuses

Benefits and 401K

Career growth

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based services. The role includes supervising caregivers, managing scheduling, and building strong relationships with referral partners and clients.

The ideal candidate will have scheduling/management experience, excellent communication, and the ability to work independently while ensuring documentation and safety checks are maintained.

Qualifications

• Degree in business, nursing, social services, or related field preferred.
• Ability to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Excellent verbal and written communication.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to clients.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling experience

People skills

Communication

Problem solving

Organizational skills

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based services. The role includes supervising caregivers, managing scheduling, and building strong relationships with referral partners and clients.

The ideal candidate will have scheduling/management experience, excellent communication, and the ability to work independently while ensuring documentation and safety checks are maintained.