Home Care Customer Service Manager — Flexible Scheduling & Growth

All-Ways-Caring-Homecare; Elizabeth City (NC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Great culture

Daily pay options

Tuition reimbursement

Referral bonuses

Benefits & 401K

Career growth

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager (CSM) to lead quality care, client satisfaction, and caregiver supervision in a home-based setting. You will oversee scheduling, guide staff, and build strong relationships with referral partners and clients.

The role requires strong communications, reliability, and the ability to work independently in a fast-paced environment with a focus on compassionate, personalized home care.

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal communication

Written communication

Customer service

Independent worker

Scheduling experience

Education

Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager (CSM) to lead quality care, client satisfaction, and caregiver supervision in a home-based setting. You will oversee scheduling, guide staff, and build strong relationships with referral partners and clients.

The role requires strong communications, reliability, and the ability to work independently in a fast-paced environment with a focus on compassionate, personalized home care.