Home Care Customer Experience Manager — Flexible Schedules

All Ways Caring HomeCare; Newnan (GA); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement and campus plans

Flexible work schedules close to home

Retention and referral bonuses

Benefits, Supplemental Plans, EAP, and

401K participation

Career growth and development

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver supervision in a fast-paced homecare setting. The role involves scheduling, problem-solving, and maintaining strong relationships with referral partners and clients.

Ideal candidates have an associate or bachelor's degree in a related field, are reliable with good judgment, and possess excellent verbal and written communication.

Qualifications

• Scheduling and supervisory experience required.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Independent, reliable with good judgement.

Responsibilities

• Oversee quality care and client satisfaction.
• Supervise and guide Caregivers delivering direct care.
• Manage employee scheduling and resolve issues.
• Maintain relationships with referral partners and clients.
• Ensure documentation and record-keeping.
• Perform periodic home visits and safety checks.

Skills

Scheduling experience

Management/ supervision

Verbal & written communication

Customer service

Education

Associate or bachelor’s degree (Business, Nursing, Social Services)

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver supervision in a fast-paced homecare setting. The role involves scheduling, problem-solving, and maintaining strong relationships with referral partners and clients.

Ideal candidates have an associate or bachelor's degree in a related field, are reliable with good judgment, and possess excellent verbal and written communication.