Client Services Manager – Home Care & Team Leadership

All-Ways-Caring-Homecare; Olympia (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Benefits & 401K

Career growth opportunities

Job summary

All Ways Caring HomeCare is seeking a Client Service Manager to oversee quality care, client satisfaction, and caregiver supervision in home-based settings. The role includes managing scheduling, addressing client or staff needs with urgency, and maintaining strong relationships with referral partners and payors.

The successful candidate will drive documentation accuracy, perform periodic home visits, and support continuous quality improvement in a fast-paced home care environment.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Scheduling experience

Management experience

Communication

Problem solving

Organized

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Client Service Manager to oversee quality care, client satisfaction, and caregiver supervision in home-based settings. The role includes managing scheduling, addressing client or staff needs with urgency, and maintaining strong relationships with referral partners and payors.

The successful candidate will drive documentation accuracy, perform periodic home visits, and support continuous quality improvement in a fast-paced home care environment.