In-Home Care Client Success Manager | Daily Pay & Growth

All Ways Caring HomeCare; Tacoma (WA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

401K participation

Career growth and development

Job summary

All Ways Caring HomeCare is seeking a Client Service Manager to oversee quality care, client satisfaction, and caregiver guidance in home-based services. The role emphasizes scheduling, strong communication with clients and referral partners, and proactive issue resolution.

The ideal candidate will manage caregiver teams, ensure documentation accuracy, and perform periodic home visits to ensure safety and high service standards. A degree in a related field and valid license are preferred.

Qualifications

• Associate or bachelor’s degree preferred (per regulatory requirements).
• Accountable, reliable, and ability to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Verbal communication

Written communication

Customer service

Scheduling

Independent work

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Client Service Manager to oversee quality care, client satisfaction, and caregiver guidance in home-based services. The role emphasizes scheduling, strong communication with clients and referral partners, and proactive issue resolution.

The ideal candidate will manage caregiver teams, ensure documentation accuracy, and perform periodic home visits to ensure safety and high service standards. A degree in a related field and valid license are preferred.