Home Care Client Success Lead

All-Ways-Caring-Homecare; Oak Harbor (WA); Sur place; USD 33 000 - 36 000; Plein temps

Avantages offerts par ce poste

Great company culture

Daily pay option

Tuition reimbursement

Benefits and 401K

Career growth opportunities

Résumé du poste

All Ways Caring HomeCare is seeking a Client Service Manager (CSM) to lead quality care, customer service, and staff performance for our home-based clients in the Oak Harbor area. The role emphasizes timely problem solving, strong relationships with clients, caregivers, and referral partners, and maintaining meticulous documentation.

You will supervise caregivers, manage scheduling, and implement proactive solutions to ensure high client satisfaction while collaborating with leadership to drive

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsabilités

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Connaissances

Verbal communication

Written communication

Customer service

Scheduling

Independent work

Formation

Associate degree in business

Bachelor's degree in Nursing

Bachelor's degree in Social Services

Description du poste

All Ways Caring HomeCare is seeking a Client Service Manager (CSM) to lead quality care, customer service, and staff performance for our home-based clients in the Oak Harbor area. The role emphasizes timely problem solving, strong relationships with clients, caregivers, and referral partners, and maintaining meticulous documentation.

You will supervise caregivers, manage scheduling, and implement proactive solutions to ensure high client satisfaction while collaborating with leadership to drive